Privacy Policy

1. Introduction

Market X Maker ("MXM," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

Contact Information: Name, email address, Telegram handle, phone number
Business Information: Project name, token details, exchange accounts
Communication Data: Messages, emails, and support requests
Payment Information: Billing details and transaction records
API Credentials: Exchange API keys provided for our services (encrypted and stored securely)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Device Information: Browser type, operating system, device identifiers
Usage Data: Pages visited, time spent, click patterns
Log Data: IP address, access times, referring URLs
Cookies: Session cookies and analytics cookies (see Cookie section)

2.3 Information from Third Parties

We may receive information from:

Exchange platforms (trading data related to our services)
Analytics providers
Business partners or referrals

3. How We Use Your Information

We use the information we collect to:

Provide Services: Execute market making operations, manage your dashboard, and deliver custom trading bots
Communicate: Respond to inquiries, provide support, and send service updates
Improve Services: Analyze usage patterns, optimize performance, and develop new features
Security: Protect against fraud, unauthorized access, and security threats
Legal Compliance: Meet regulatory requirements and respond to legal requests
Billing: Process payments and maintain financial records

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

Cloud hosting providers
Payment processors
Analytics services
Communication platforms

4.2 Legal Requirements

We may disclose information if required by law, legal process, or government request, or to:

Comply with applicable laws and regulations
Respond to valid legal processes
Protect our rights, property, or safety
Prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption: API keys and sensitive data are encrypted at rest and in transit
Access Controls: Limited access to personal information on a need-to-know basis
Secure Infrastructure: Hosted on secure, reputable cloud platforms
Regular Audits: Periodic security assessments and updates
No Withdrawal Access: We never request or store API keys with withdrawal permissions

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

Provide our Services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

Generally, we retain client data for up to six years following the termination of services, unless a longer period is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your information
Restriction: Request limitation of processing in certain circumstances
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@marketxmaker.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies:

8.1 Types of Cookies

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how visitors use our site
Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or other approved mechanisms.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: contact@marketxmaker.com
Telegram: @MXM_official